Last reviewed and revised February 27, 2013
If you’ve ever been admitted to the hospital, you may have had trouble understanding who all your caregivers were. Even when health care professionals introduce themselves and tell patients why they are there, few patients can keep them straight. So, our hospital decided to install white marker boards in every hospital room: each patient’s white board had a list of names and roles for each health-care provider.
Whenever I enter a patient’s room and remind them who I am — and then ask if they remember me — it’s common for the response to be, “I’m sorry I don’t remember your name, I’ve seen so many doctors … and why are you here, again?” For people in the hospital, each day seems to bring in a fresh battalion of doctors, nurses, physical therapists, dieticians and others. Some are dressed in hospital scrubs, some in short white coats, some in long white coats, and some look too young to drive. When the white boards went up, many of us thought it was a great idea and one that had come none too soon.
The same thing can happen in a doctor’s office – there may be an office assistant or receptionist, a nurse, nurse practitioner, or trainees at various stages of learning, in addition to your “regular” doctor.
Whether in a doctor’s office or in the hospital, you may have wondered who’s who. It happened to me when I went to see a highly respected hand specialist for some minor surgery. After my examination, I remember being amazed at how young he was, especially given his reputation. Soon I realized I had not yet met the physician with whom I had the appointment. His “fellow,” a physician training in the subspecialty of hand surgery, had performed the initial examination and failed to introduce himself.
If you’ve ever been confused about all the people coming in and out of the doctor’s examination or hospital room, here’s a quick rundown of who's who.
During your office visit or hospital stay you may meet a number of other health care professionals who are not physicians. These include physician assistants, nurses, nurse practitioners, nurse specialists, physical therapists, dieticians, transporters (who help move people around the hospital in wheelchairs or gurneys; previously called “orderlies”), phlebotomists (people who take samples of blood), and receptionists. Their roles will usually be clear, especially if they have introduced themselves. However, in some situations, it can be confusing, especially when their dress and behavior are similar to a physician's or medical trainee's. For example, a nurse practitioner may do many of the same things in a routine office visit that a doctor does; a nurse anesthetist may be hard to tell apart from the anesthesiologist. However, in those situations there is a clear supervisory role for the physician who is ultimately responsible for the care delivered. And the more complicated evaluations and decisions are generally made by the physicians.
One other distinction that may be confusing is the "primary-care physician," or PCP. While some insurance plans allow (and some patients prefer) seeing only specialists, many HMOs require you to have a PCP: one physician who oversees the "big picture," performs the initial evaluation for most conditions and approves referrals to specialists. The distinction between specialist and PCP is not always clear because some specialists also provide primary care while others practice only their specialty. Many people seek out a PCP with a specialty that is relevant to their medical problems. For example, if you have arthritis, having a rheumatologist who also provides primary care might be particularly convenient. If you are in an HMO or other insurance plan that requires you to "sign up" with a PCP, the insurance company can provide you with a list of approved providers.
Ideally, anyone you meet at the doctor’s office or during a hospital stay will introduce themselves the first time and remind you later who they are. In addition, they should be wearing nametags. But if you are sick, you may not recall any of it. I remember a seriously ill elderly woman who spent a week in the intensive care unit. Her intern was a woman who had spent four years at a top medical school, graduating just six months earlier, and had spent many hours in the middle of the night successfully reviving the elderly woman. When she was finally well enough to be moved to a regular bed in the hospital, the patient looked up at the intern and said, "Thanks so much, you’re the best nurse anyone could ask for." This patient had spent an entire week thinking the female physician in the scrubs was her nurse rather than her doctor. In fact, in an intensive care unit, it can be particularly difficult to figure out who is who — patients are very sick, the pace is fast and everyone seems to be wearing scrubs.
As confusing as it is, there is a clear structure, hierarchy and rationale behind the seemingly endless number of people who see you in the hospital. Your doctor’s office may be easier, but still, with staffing changes and ever-changing trainees (if your doctor also teaches), unfamiliar faces may be the rule rather than the exception.
In the end, good communication goes a long way toward sorting out who’s who. If you are not sure, ask. No one involved in health care should be offended by a patient asking who they are and what their role is. If you are in the hospital, write down the names of the people caring for you or make sure they "sign in" on the white marker board.
In a future column I will discuss some of the people you may encounter in health care who are not M.D.s.
Robert H. Shmerling, M.D. is associate physician at Beth Israel Deaconess Medical Center and associate professor at Harvard Medical School. He has been a practicing rheumatologist for over 20 years at Beth Israel Deaconess Medical Center. He is an active teacher in the Internal Medicine Residency Program, serving as the Robinson Firm Chief. He is also a teacher in the Rheumatology Fellowship Program.